Help with HP spares or Compaq part numbers
With over 20 years selling computer spares, parts and systems there's not a lot
we don't know about the inside of a PC. If you have a query or need a part but don't know
the number, you can now refer to our new
Part Insights guide or call us on 0870 766 9088
for advice.
The pictures below help to show you how to locate a spare part number for some of the most commonly requested items.
The pictures below help to show you how to locate a spare part number for some of the most commonly requested items.
Your Order
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Chiltern IT Ltd. is committed to respecting your privacy. By and large, you can visit the CHIP site without
revealing any information about yourself. However, we do occasionally collect information regarding visitor
usage for the purpose of trend analysis in order to improve our services to our customers. Additionally, some
information is required in order to process and complete orders. These details and any further you may provide
to CHIP via other media is processed in accordance with the Data Protection Act 1998. Click here for more infomation.
All information is stored securely using data encryption standards and is used for future orders or to contact you should any problems arise. If we need to contact you, we will email first. If unsuccessful, we will try to contact you by phone and then by post if necessary.
Please also note that information provided by you will be used for Chiltern IT Ltd purposes only. However, CHIP may need to provide your name and delivery address to third parties involved in the processing of your order, such as courier companies delivering your order or banks involved in the processing of your payment. Details will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.
Cookies
HTTP Cookies are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences and the contents of their electronic shopping carts. The web server that originally issued the Cookie is the only entity that can read it, so your cookie for CHIP can only be used by us.
CHIP uses Cookies to let us know you are an active customer thus reducing your need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information about you or your device.
Are my details secure?
Yes absolutely. Chiltern IT utilises a U.S Government data encryption standard to store your credit card details securely on their own servers located at a restricted site. These servers are not directly connected to the Internet and are protected by extensive hardware and software.
For your added security, you are also protected by Section 75 of the Consumer Credit Card act. This stipulates that as long as your transaction is above £100 and less than £30,000 you have the right to make a claim if breach of contract or misrepresentation occurs. Please note some payment cards are exempt from this act, contact your card issuer for more details.
When processing your payments details we communicate with the world's largest credit/debit card authorisation provider using 128 bit SSL (Secure Socket Layer) technology. This is signified by the padlock displayed in your browser window. The session created is secure and ensures that no other person or machine on the Internet can interpret the transaction details.
To process an order, we require the following:
The billing address entered on the site must be the registered address of the credit/debit card being used for the transaction, and is the address that all correspondence will be sent to. Please also note that your first order must be shipped to this billing address to confirm your identity. Any subsequent orders can be shipped to a delivery address of your choosing.
A Password of your choosing is also required to make a transaction on our site. Although there are no specific requirements for the password we recommend the following guidelines for your protection:
Our site utilises a shopping basket mechanism which you simply add items to either by browsing our product catalogue or by directly searching for them. Details of the item, including a picture and stock and pricing information can be seen on the item summary page. On this page you can add items to your virtual basket and then choose to Continue Shopping or Checkout. The Continue Shopping option allows you to add further items where as Checkout allows you to finalise your order by confirming your billing address, delivery address and payment method. These details can be stored so that you do not have to enter them again for future orders. Once your order has been placed successfully you will receive a confirmation email. Another email is sent to you once your order has been despatched from our warehouse.
If for any reason you are unhappy with your purchase from CHIP you can return it to us within 7 days of receipt. The item(s) should be in original condition and suitably packaged (original packaging if possible) to receive a full refund. Goods need to be returned to us at your expense once approved by our returns department.
Faulty items can always be returned within their warranty period for an equivalent replacement. The standard periods are 30 days for used items and 90 days for new items, however there may be some exceptions to this. Items need to be returned to us suitably packaged (original packaging if possible). If items returned as faulty are found to be fully functional a restocking fee may apply. Please also note that your warranty may become void if the item(s) has been damaged due to improper use, packaging or transport.
All returns requests need to be submitted to CHIP via our website or by email so that we can issue you RAN (Returns Authorisation Number) before returning the item(s) to us.
Click here to complete a Returns Form online
These guidelines do vary when a business-to-business transaction is being made. Due to the nature of the parts we sell CHIP only uses couriers to deliver its goods. This also ensures goods are insured while in transit and handled with care when necessary. When the goods reach your own premises or of those you have specified a signature will be required to confirm receipt. If the delivery is unsuccessful on the first instance, a card will be left by the driver. With this card, you have the option to request delivery again or collect from the appropriate depot. If on the second attempted delivery the item is not accepted, it will be returned back to CHIP. A third delivery attempt will be chargeable.
To track your package online, please click here.
All information is stored securely using data encryption standards and is used for future orders or to contact you should any problems arise. If we need to contact you, we will email first. If unsuccessful, we will try to contact you by phone and then by post if necessary.
Please also note that information provided by you will be used for Chiltern IT Ltd purposes only. However, CHIP may need to provide your name and delivery address to third parties involved in the processing of your order, such as courier companies delivering your order or banks involved in the processing of your payment. Details will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.
Cookies
HTTP Cookies are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences and the contents of their electronic shopping carts. The web server that originally issued the Cookie is the only entity that can read it, so your cookie for CHIP can only be used by us.
CHIP uses Cookies to let us know you are an active customer thus reducing your need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information about you or your device.
Are my details secure?
Yes absolutely. Chiltern IT utilises a U.S Government data encryption standard to store your credit card details securely on their own servers located at a restricted site. These servers are not directly connected to the Internet and are protected by extensive hardware and software.
For your added security, you are also protected by Section 75 of the Consumer Credit Card act. This stipulates that as long as your transaction is above £100 and less than £30,000 you have the right to make a claim if breach of contract or misrepresentation occurs. Please note some payment cards are exempt from this act, contact your card issuer for more details.
When processing your payments details we communicate with the world's largest credit/debit card authorisation provider using 128 bit SSL (Secure Socket Layer) technology. This is signified by the padlock displayed in your browser window. The session created is secure and ensures that no other person or machine on the Internet can interpret the transaction details.
To process an order, we require the following:
- UK Billing Address (See Below)
- Phone Number
- E-mail Address (Used as your login Username and the address all confirmations will be sent to)
- Delivery Address (Not restricted to the UK)
- Credit/Debit Card Details (All major cards accepted)
The billing address entered on the site must be the registered address of the credit/debit card being used for the transaction, and is the address that all correspondence will be sent to. Please also note that your first order must be shipped to this billing address to confirm your identity. Any subsequent orders can be shipped to a delivery address of your choosing.
A Password of your choosing is also required to make a transaction on our site. Although there are no specific requirements for the password we recommend the following guidelines for your protection:
- Use at least six characters that consists of letters and numbers and/or special characters. Case sensitising is also advised.
- Try not to use dictionary words, common names/locations or any obvious representation to yourself or family.
- Do not communicate or record your password in insecure areas. Change your password as often as possible.
Our site utilises a shopping basket mechanism which you simply add items to either by browsing our product catalogue or by directly searching for them. Details of the item, including a picture and stock and pricing information can be seen on the item summary page. On this page you can add items to your virtual basket and then choose to Continue Shopping or Checkout. The Continue Shopping option allows you to add further items where as Checkout allows you to finalise your order by confirming your billing address, delivery address and payment method. These details can be stored so that you do not have to enter them again for future orders. Once your order has been placed successfully you will receive a confirmation email. Another email is sent to you once your order has been despatched from our warehouse.
If for any reason you are unhappy with your purchase from CHIP you can return it to us within 7 days of receipt. The item(s) should be in original condition and suitably packaged (original packaging if possible) to receive a full refund. Goods need to be returned to us at your expense once approved by our returns department.
Faulty items can always be returned within their warranty period for an equivalent replacement. The standard periods are 30 days for used items and 90 days for new items, however there may be some exceptions to this. Items need to be returned to us suitably packaged (original packaging if possible). If items returned as faulty are found to be fully functional a restocking fee may apply. Please also note that your warranty may become void if the item(s) has been damaged due to improper use, packaging or transport.
All returns requests need to be submitted to CHIP via our website or by email so that we can issue you RAN (Returns Authorisation Number) before returning the item(s) to us.
Click here to complete a Returns Form online
These guidelines do vary when a business-to-business transaction is being made. Due to the nature of the parts we sell CHIP only uses couriers to deliver its goods. This also ensures goods are insured while in transit and handled with care when necessary. When the goods reach your own premises or of those you have specified a signature will be required to confirm receipt. If the delivery is unsuccessful on the first instance, a card will be left by the driver. With this card, you have the option to request delivery again or collect from the appropriate depot. If on the second attempted delivery the item is not accepted, it will be returned back to CHIP. A third delivery attempt will be chargeable.
To track your package online, please click here.
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